Subject: Tech Support Candidate - Sachin Kumar Pandey
From: Sachin Kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 07:16:50 -0500

| | Tech Support Test

Name | Sachin Kumar Pandey
E-mail | [email-masked]
Phone Number | (201303) 9311572865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector-44
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I tried to open link,but we get an error from browser.
That means I have not connected to internet then firstly we can open our network setting and find our froblem .
Then we can resolve our troubleshoot problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-open blutooth of your blutooth speaker
2-open also your phone blutooth setting
3-pair your device to blutooth speaker
And get connected

What according to you makes you a good candidate for customer service or technical support job?

1-We should talk to costomer veri patiently.
2-dont use bad manners
3-if you could not resolve customer problem in given time then coustomer can be hyper
In this situation we can only request to costomer for give some time to resolve problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |