Subject: Arabic Language Test - Mohd salahuddin
From: Mohd salahuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 07:10:19 -0500

| | Foreign Language Screening Test

Name | Mohd salahuddin    /  (122104) 9671197797    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir, Great Thanks for letting our team know about the shipping issue. In order to protect both of us, i am canceling and refunding customer order . Please replace the order immediately with the correct shipping address. Please hand over the order as soon as you receive this message. Thanks, (Mohd Salahuddin), (Babyshop.com).

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, [Mr ......]

Thanks for bringing the scratches in TV Cabinet issue to our attention. We discovered that this was an isolated incident, and it has since been resolved. You’ll see a our our team over there . I can assure you that this won’t happen again and we have put strict measures in place to prevent it in the future.

I recognize that this was an inconvenience, and I’d like to regain your trust.  Let me know if you do not see that by tomorrow. Babyshop.com appreciates you and we hope to continue serving you moving forward.

Thank you,

[Team Department]

| |