Subject: English Language Test - Farha Deeba khan
From: Farha Deeba khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 06:57:18 -0500

| | Foreign Language Screening Test

Name | Farha Deeba khan    /  (91) 7678435266    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From       [email-masked]

To.           [email-masked]

Subject.    Being late in delivery of hand bag .

Hi I'm Farha from homebox team and I'm a customer service representative .
We're really sorry for delaying in your order but there's some technical issue in delivering your order but rest assured your order is in safe hands it will only take some more time but it will be delivered to you for sure .

Thank you so much for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From            [email-masked]

To                 [email-masked]

Subject.       Exchanging the TV cabinet.

Hi...this is Farha from homebox company, I'd like to tell you that the time we packed your order there were no scratches on the cabinet as we have staff to look after our products and check they are in proper manner and condition but yet we would send our man to fix it but in both  cases we won't be able to pay you back or replace but we would surely have it fixed .

Thank you so much for your cooperation.

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