Subject: Tech Support Candidate - Rehan Ahmad
From: Rehan Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 05:28:53 -0500

| | Tech Support Test

Name | Rehan Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8840209081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | Na
Previous Employer 1 | Telus | CSR | 31 Aug 21 | 22K
Previous Employer 2 | R.S International Hotel | Supervisor | Mrch 20 | 20K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check the internet connectivity and if the internet connectivity is fine then I will check whether the browser is working properly or not?
And if the browser is also working properly so then it could be a problem with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all we have to turn on bluetooth in our phone.
2.Swipe down from the top of the screen.
3.Touch and hold Bluetooth .
4.Tap Pair new device.
If you don't find Pair new device check under available devices or tap More or you can Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.
And after pairing you will connect with the Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job?

Because I am a good listener and before giving solution to any problem, it is necessary to listen to it so.
I have lost's of Patience and doing any technical work requires patience.
and I am very good Explainer and to do any technical work properly, it is very important to convince the person in front.
Thats why I am very good Candidate for customer Service or technical support job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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