Subject: Tech Support Candidate - Kajal Narware
From: Kajal Narware <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 01:00:38 -0500

| | Tech Support Test

Name | Kajal Narware
E-mail | [email-masked]
Phone Number | (+91) 9285186173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar phase 2 Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | CSA | 30 November 2019 | 12500
Previous Employer 2 | Teleperformance | TSA | 20 October 2021 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will open the new tab and check to see if I can load another website like google.com

If its open then, skip down to the problems only happens with certain websites.
If its can't open another site, then continue on the next step.
Then I will troubleshoot if the site works in another browser so I can see that the problem only happen in firebox
If the site doesn't work in another browser then I can check out the problem happens in all web browser.

Or I can try and troubleshoot like if the problem only happen on the secure (https) website...

These all troubleshooting I can try to open the website in my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe up the from the bottom of the screen
Touch and hold Bluetooth
Then tap to pair new device their is available device select the particular device and pair it.If you don't find pair new device can check under available device
Then tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Its all about my attitude and my academic qualification I from technical field done all studies and have an technical support experience not more but still basic things are clear so I thought I am good for this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |