Subject: Re: CS - Steer co data - Oct'21
From: Ashish Dabral <[email-masked]>
To: murtaza kutiyanawala <[email-masked]>
Cc: saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Mon, 15 Nov 2021 22:54:52 -0700 (MST)

Hi Murtaza, 

Here is details for Oct'21 for HomeBox UAE. 

Regards, 
Ashish Dabral 

From: "murtaza kutiyanawala" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, November 16, 2021 10:54:03 AM 
Subject: RE: CS - Steer co data - Oct'21 

	

UA E 	

Volume 	

Interaction to Order Ratio 	

Call to Order Ratio 	

Email to Order ratio 	

Chat to Order ratio 	

Calls SLA % 	

Calls 

Abandon % 	

Average response time 	

Average Handling time 

(mm:ss) 	

NPS post checkout 	

NPS post delivery 

Call (mm:ss) 	

Email (hh:mm) 	

Chat (mm:ss) 

Target 	

- 	

- 	

- 	

- 	

- 	

80% 	

10% 	

30 	

24h 	

30 	

4 	

50 	

50 

Oct’21 													

Avg. L3M 													

YTD Oct’21 													

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

From: Murtaza Kutiyanawala 
Sent: Tuesday, November 16, 2021 9:15 AM 
To: Ashish Dabral <[email-masked]> 
Subject: CS - Steer co data - Oct'21 

Hi Ashish, 

Below is the order count. 

	

UAE 	

Count 	

Oct ’21 	

16,919 	

Avg. L3M (July’21 to Sep’21 ) 	

15,400 	

YTD Sep ’21 (July 2021 to Oct 2021) 	

63,120 	

	

Murtaza Kutiyanawala 

Team Lead – Customer Care 

T : +971 4 517 2300 

D : +971 4 813 5812 

F : +971 4 517 2380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina, P.O.Box 282028, UAE. 

[ http://www.homeboxstores.com/ | www.homeboxstores.com ] 

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