Subject: Daily performance summary for LiveSalesman team for Nov 15th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Nov 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 15th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 4 | 27 | 0 | 15 | 46
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 10 | 0 | 2 | 16
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 2 | 26 | 0 | 1 | 29
Amir Aziz | 12 | 2 | 3 | 17 | 0 | 34
Malek Hosan | 0 | 0 | 2 | 0 | 1 | 3
Jok Kuol | 0 | 12 | 51 | 0 | 8 | 71
Syed Ataullah | 5 | 0 | 3 | 0 | 0 | 8
Mohammad Faizan | 0 | 5 | 35 | 0 | 0 | 40
Waseem Ahemad . Khan | 0 | 9 | 25 | 0 | 0 | 34
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 7 | 7
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 35 | 182 | 17 | 34 | 288

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 36
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 17
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 33
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 6
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 13
Customer Services Total | | | 130
Live Sales | Pre-Sale | Help placing new order | 1
| | Live assist | 1
Live Sales Total | | | 2
Mattress Related | (blank) | (blank) | 1
| Post-Sales | Delivery & Shipping Related | 1
| Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 4
Mattress Related | Pre-Sales | Question about Free Trial | 1
No Answer Total | | | 13
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 12
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 2
| | Offers | 8
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 6
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| Product Related | Pricing | 3
| | Product Specification | 76
PreSales Total | | | 108
Grand Total | | | 257

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 22 | 0 | 0 | 0 | 1 | 0 | 23

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 15 | 5 | 6 | 2 | 1 | 7 | 36
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ankit Kumar | 18 | 2 | 1 | 2 | 1 | 4 | 28
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 11 | 0 | 1 | 2 | 3 | 1 | 18
Waseem Ahemad . Khan | 8 | 1 | 3 | 3 | 3 | 2 | 20
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 2 | 1 | 1 | 9
Amir Aziz | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohammad Faizan | 7 | 5 | 4 | 2 | 1 | 0 | 19
Yousef Mutahar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 67 | 16 | 16 | 14 | 11 | 20 | 144

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 4 | 0 | 0 | 0 | 1 | 1 | 6
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 4 | 1 | 2 | 2 | 4 | 1 | 14
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yousef Mutahar | 7 | 0 | 1 | 1 | 0 | 0 | 9
Abu Sufian | 11 | 2 | 0 | 0 | 0 | 0 | 13
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 3 | 3 | 4 | 6 | 7 | 54

Please feel free to reach out for any further clarifications.