Subject: Call Report - Missed and Abandoned (until 15th Nov)
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, ashish dabral <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Mon, 15 Nov 2021 07:09:44 -0700 (MST)

Hi All, 

Attached is the missed and abandoned call report for Nov 2021 until 15 Nov 2021 (5.30 AM IST). 

Here is the snapshot. 

	APAC 	EMEA 	US 
Total Calls 	223 	340 	151 
Answered Calls 	186 	292 	134 
Missed Calls 	8 	6 	4 
Abandoned Calls 	19 	24 	10 
Short Abandoned Calls 	0 	0 	0 
Voicemails 	10 	18 	10 

We do not have any agent errors in all abandoned calls. For missed calls, we have agent error where they did not log out from the talk desk properly and received a call that was missed due to device unavailability. 

Reason 	Agent 	Interaction ID 	Call Type 	Start Time 	End Time 	Tags 
Device Unavailable 	Shivangi 	114891ac64fa4522890c02ebc5e6fcaa 	missed 	01/11/2021 20:58 	01/11/2021 21:01 	india_enterprise 
Ignored 	Daisuke 	0218485b003a4230829b1fbd416df27f 	missed 	08/11/2021 09:15 	08/11/2021 09:18 	japan_gaming 
Ignored 	Daisuke 	d82ce8b4225549eca3f938ce2332458f 	missed 	09/11/2021 06:28 	09/11/2021 06:37 	japan_gaming 
Device Unavailable 	Daisuke 	adbf3aad6eb04d6096fb8fee6e20b51c 	missed 	12/11/2021 07:32 	12/11/2021 07:43 	japan_gaming 
Device Unavailable 	Shivangi 	f643f65fe3144e3fa7904033e131b735 	missed 	01/11/2021 20:48 	01/11/2021 20:59 	us_enterprise+english_enterprise 
Device Unavailable 	AJ Hurry 	0c4d8841cf1743e594b9d2a7ae497067 	missed 	06/11/2021 06:58 	06/11/2021 07:00 	us_enterprise 
Device Unavailable 	Shivangi 	f643f65fe3144e3fa7904033e131b735 	missed 	01/11/2021 20:48 	01/11/2021 20:59 	us_enterprise+english_enterprise 

I will speak to both individuals on this. 

Regards, 
Pritish Nandi