Subject: Tech Support Candidate - Jahangir Khan
From: Jahangir Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 07:44:43 -0500

| | Tech Support Test

Name | Jahangir Khan
E-mail | [email-masked]
Phone Number | (0091) 7219043115
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CNX | Sr. TSA | 30 Dec | 4.2
Previous Employer 1 | MMC Pvt Ltd | Accountant | Mar 2019 | 5.5
Previous Employer 2 | TCG | P.R.O | 2018 | 5.1

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st will be restarting the app, then clearing the cache/cookies, then rebooting the app from command center, even if that doesn't resolve the issue then try rebooting the system, if this doesn't help then reinstall the app and run antivirus to confirm any issue caused due to virus
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth on phone, switch on bluetooth speaker and in phone's bluetooth settings pair the device and it should allow you to play anything you want
What according to you makes you a good candidate for customer service or technical support job? | Reason I should be chosen is I can be trusted to complete a without relaying on others to get the job done but also honest enough to ask for help when need be for company's growth
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |