Subject: Re: Proforma Invoice - Ithraa / October
From: Shakeeb Arsalan <[email-masked]>
To: Anand Raju <[email-masked]>
Cc: Ismail Aboukhater <[email-masked]>, Yahia Taha <[email-masked]>, Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>, Ashish Dabral <[email-masked]>, swati <[email-masked]>, elsadeg aa <[email-masked]>, Niyaz Ahamed <[email-masked]>
Date: Mon, 15 Nov 2021 02:44:15 -0700 (MST)

Hi Anand, 

Mostly the low performer were the night Agents, So we have added one floor support to monitor them at night. 

Will make sure that everyone is meeting our expectations. 

Also please note that the Attendance & Productivity is being monitored regularly. 

Moving forward will arrange extra training sessions to the agents to make sure they are improving. 

Regards 
Shakeeb 

From: "Anand Raju" <[email-masked]> 
To: "Ismail Aboukhater" <[email-masked]>, "Yahia Taha" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Cc: "Hasan Razakhan" <[email-masked]>, "Yahia Taha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "swati" <[email-masked]>, "elsadeg aa" <[email-masked]>, "Niyaz Ahamed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, November 14, 2021 6:33:42 PM 
Subject: RE: Proforma Invoice - Ithraa / October 

[ mailto:[email-masked] | @Saurabh Dadu ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Some agents improvement is shown however some agents productivity is far below and reducing from Sep. 

Please provide reasons for such reduction in efficiency. Is their attendance & performance monitored regularly? 

Please let me know. 

Regards, 

Anand. 

From: Ismail Aboukhater <[email-masked]> 
Sent: Sunday, November 14, 2021 3:58 PM 
To: Anand Raju <[email-masked]>; Yahia Taha <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Hasan Razakhan <[email-masked]>; Yahia Taha <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked]; Saurabh Dadu <[email-masked]>; [email-masked]; Niyaz Ahamed <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Proforma Invoice - Ithraa / October 

Hi Mr., [ mailto:[email-masked] | 
@Anand Raju ] 

Based on Shakeeb report I can see considerable growth month to month however we still need to work on average resolution time . 

	

HB Productivity last 3 months:- 							

Aug -21 	

	

Sep -21 	

	

Oct -21 	

	

	

	

	

	

Mohammed Abdulwahed 	

	

Mohammed Abdulwahed 	

	

Mohammed Abdulwahed 	

	

Total (Responses -Chats) :- 	

132 	

Total (Responses -Chats) :- 	

655 	

Total (Responses -Chats) :- 	

810 

Working days :- 	

7 	

Working days :- 	

20 	

Working days :- 	

20 

Avg daily responses :- 	

18.85 	

Avg daily responses :- 	

32.75 	

Avg daily responses :- 	

40.5 

samah Alharby 	

	

samah Alharby 	

	

samah Alharby 	

	

Total (Responses -Chats) :- 	

61 	

Total (Responses -Chats) :- 	

848 	

Total (Responses -Chats) :- 	

1591 

Working days :- 	

7 	

Working days :- 	

20 	

Working days :- 	

22 

Avg daily responses :- 	

8.71 	

Avg daily responses :- 	

42.4 	

Avg daily responses :- 	

72.31 

Rashid Rashoud 	

	

Shaha alsubaie 	

	

Shaha alsubaie 	

	

Total (Responses -Chats) :- 	

8 	

Total (Responses -Chats) :- 	

1084 	

Total (Responses -Chats) :- 	

1015 

Working days :- 	

0 	

Working days :- 	

22 	

Working days :- 	

21 

Avg daily responses :- 	

N/A 	

Avg daily responses :- 	

49.27 	

Avg daily responses :- 	

48.33 

Hassan Saeed 	

	

Hassan Saeed 	

	

Hassan Saeed 	

	

Total (Responses -Chats) :- 	

117 	

Total (Responses -Chats) :- 	

N/A 	

Total (Responses -Chats) :- 	

220 

Working days :- 	

7 	

Working days :- 	

N/A 	

Working days :- 	

6 

Avg daily responses :- 	

16.71 	

Avg daily responses :- 	

N/A 	

Avg daily responses :- 	

36.66 

Abdulmajeed Alanzy 	

	

Abdulmajeed Alanzy 	

	

Abdulmajeed Alanzy 	

	

Total (Responses -Chats) :- 	

136 	

Total (Responses -Chats) :- 	

1053 	

Total (Responses -Chats) :- 	

1614 

Working days :- 	

7 	

Working days :- 	

20 	

Working days :- 	

23 

Avg daily responses :- 	

19.42 	

Avg daily responses :- 	

52.65 	

Avg daily responses :- 	

70.71 

Asma Salem 	

	

Asma Salem 	

	

Asma Salem 	

	

Total (Responses -Chats) :- 	

17 	

Total (Responses -Chats) :- 	

903 	

Total (Responses -Chats) :- 	

1541 

Working days :- 	

0 	

Working days :- 	

21 	

Working days :- 	

22 

Avg daily responses :- 	

N/A 	

Avg daily responses :- 	

43 	

Avg daily responses :- 	

70 

Limia Alqarny 	

	

Limia Alqarny 	

	

Limia Alqarny 	

	

Total (Responses -Chats) :- 	

62 	

Total (Responses -Chats) :- 	

798 	

Total (Responses -Chats) :- 	

N/A 

Working days :- 	

7 	

Working days :- 	

21 	

Working days :- 	

N/A 

Avg daily responses :- 	

8.85 	

Avg daily responses :- 	

38 	

Avg daily responses :- 	

N/A 

Maryam Harthy 	

	

Maryam Harthy 	

	

Maryam Harthy 	

	

Total (Responses -Chats) :- 	

18 	

Total (Responses -Chats) :- 	

454 	

Total (Responses -Chats) :- 	

N/A 

Working days :- 	

0 	

Working days :- 	

20 	

Working days :- 	

N/A 

Avg daily responses :- 	

N/A 	

Avg daily responses :- 	

22.7 	

Avg daily responses :- 	

N/A 

Khaled Sufian 	

	

Khaled Sufian 	

	

Khaled Sufian 	

	

Total (Responses -Chats) :- 	

22 	

Total (Responses -Chats) :- 	

689 	

Total (Responses -Chats) :- 	

691 

Working days :- 	

0 	

Working days :- 	

21 	

Working days :- 	

22 

Avg daily responses :- 	

N/A 	

Avg daily responses :- 	

32.8 	

Avg daily responses :- 	

31.4 

Hessah Alosaimi 	

	

Hessah Alosaimi 	

				

Total (Responses -Chats) :- 	

973 	

Total (Responses -Chats) :- 	

817 

Working days :- 	

21 	

Working days :- 	

15 

Avg daily responses :- 	

46.33 	

Avg daily responses :- 	

54.46 

KSA LSM ROSTER :- 

		

Aug 	

Sep 	

Oct 

Total Working . 	

928 HRS 	

1496 HRS 	

1240 HRS 

Average per agent 	

103.1111111 	

166.2222222 	

177.14 

	

Training Days count -Aug 21 			

Abdulmajeed Alanzy 	

Limia Alqarny 	

	

Training days: 	

10 	

Training days: 	

10 

Asma Salem 	

Maryam Harthy 	

	

Training days: 	

8 	

Training days: 	

8 

Hassan Saeed 	

Mohammed Abdulwahed 	

	

Training days: 	

10 	

Training days: 	

10 

Khaled Sufian 	

Rashid Rashoud 	

	

Training days: 	

8 	

Training days: 	

8 

Limia Alqarny 	

samah Alharby 	

	

Training days: 	

10 	

Training days: 	

10 

Best Regards 

Ismail Mohamed 
Customer Care Center - Home BOX - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Anand Raju < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 11, 2021 12:00 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Proforma Invoice - Ithraa / October 

[ mailto:[email-masked] | @Shakeeb Arsalan ] can you pleas share from Aug to Oct for comparison. 

[ mailto:[email-masked] | @Ismail Aboukhater ] please check data and validate. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 11, 2021 11:51 AM 
To: Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Proforma Invoice - Ithraa / October 

External email sender, please take precaution. 

Hi Anand, 

PFA for the productivity & Roster for the month of October. 

Regards 
Shakeeb 

From: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 11, 2021 2:01:47 PM 
Subject: Fwd: Proforma Invoice - Ithraa / October 

Regards, 
Ashish Dabral 

From: "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Anand Raju" < [ mailto:[email-masked] | [email-masked] ] >, "Ismail Aboukhater" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Niyaz Ahamed" < [ mailto:[email-masked] | [email-masked] ] >, "Swati Shukla, LSM ACCOUNTS" < [ mailto:[email-masked] | [email-masked] ] >, "elsadeg aa" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 11, 2021 1:57:26 PM 
Subject: Re: Proforma Invoice - Ithraa / October 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please send to Anand urgently the Productivity and hourly attendence report of Homebox KSA team at Ithraa. 

[ mailto:[email-masked] | @Ashish Dabral ] - Make sure it is sent every month along with Proforma invoice from Ithraa to Anand and Niyaz. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Anand Raju < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 11 November 2021 1:51 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Ismail Aboukhater < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] >; Swati Shukla (LSM ACCOUNTS) < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Proforma Invoice - Ithraa / October 

Dear Saurabh, 

As discussed last week, we need agent wise tasks carried out each day. Can you please ask Ithraa team to share this ASAP. 

Along with each invoice we need this data to see the performance score improvement month on month. 

Regards, 
Anand. 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 11, 2021 11:12 AM 
To: Anand Raju < [ mailto:[email-masked] | [email-masked] ] >; Niyaz Ahamed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Swati Shukla (LSM ACCOUNTS) < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Proforma Invoice - Ithraa / October 

External email sender, please take precaution. 

Dear Anand and Niyaz, 

Please see attached proforma invoice from Ithraa for October. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 11 November 2021 1:38 PM 
To: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] > 
Cc: ابراهيم المرضي < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; mustehsan.siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Invoice for the month of October-2021 

كتب Saurabh Dadu في 2021-11-10 17:49 : 
> Dear Ali, 
> 
> The hours for the HomeBox invoice are OK. Please send a proforma 
> invoice first as discussed to Homebox Finance team. 
> 
> Saurabh Dadu 
> LiveSalesman 
> India: +91 120 4332621 x 17 
> US: 1 240 949 2437 
> Cell: +91 9810175203 
> 
> ------------------------- 
> 
> From: [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] > 
> Sent: 07 November 2021 12:36 AM 
> To: mustehsan.siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
> Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
> < [ mailto:[email-masked] | [email-masked] ] >; ابراهيم المرضي 
> < [ mailto:[email-masked] | [email-masked] ] > 
> Subject: Invoice for the month of October-2021 
> 
> Hi Mr:Mustehsan.Siddiqui 
> 
> Invoices have been issued for the month of October-2021 
> the total amount invoices are 
> 151,525.15 SR 
> 
> Please kindly pay through our approved bank account with Landmark 
> For more information , please review the attached invoices 
> 
> Best Regards 
> -- 
> Elsadeg Ali 
> operation manager 
> Ithra Al-muhtawa Company 
> Tele: +966591203388 
> [ http://www.ithraacc.com.sa/ | www.ithraacc.com.sa ] [1] 
> 
> Links: 
> ------ 
> [1] [ http://www.ithraacc.com.sa/ | http://www.ithraacc.com.sa ] 

Mr. Niyaz Ahamed. 

As your requested please find proforma invoice for the month of Oct 2021 

Regards, 

-- 
Elsadeg Ali 
operation manager 
Ithra Al-muhtawa Company 
Tele: +966591203388 
[ http://www.ithraacc.com.sa/ | www.ithraacc.com.sa ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com