Subject: Tech Support Candidate - Nidhi Sahay
From: Nidhi Sahay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 03:20:00 -0500

| | Tech Support Test

Name | Nidhi Sahay
E-mail | [email-masked]
Phone Number | (411036) 7389275615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Times Internet | Executive-Quality Assurance and Compliance | Currently working | 26900
Previous Employer 1 | Ienergizer | Customer service executive | 10/10/2019 | 19000
Previous Employer 2 | Magnet Brains Software Pvt LTd | Content writer | 03/09/2018 | 10000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Find the steps which I will use as a computer user:

1. Try to restart the website.
2. Make sure the internet connection works correctly.
3. Check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps-

1. Go to settings
2.  Tap the Bluetooth option
3. Turn on bluetooth
4. A list of available devices will appear
5. If your speaker is not listed, press the button on the device.
6. On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:
1. Detail knowledge about the product/services you offered.
2. Effective communication skills so that customer can able to understand each other.
3. Patience to listen customer.
4. Good sense of humour.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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