Subject: Trainer Candidate - Indu Kumari
From: Indu Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 02:54:36 -0500

| | Tech Support Test

Name | Indu Kumari
E-mail | [email-masked]
Phone Number | (91) 9890236599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Extension, Gaur city

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TechM | Team Lead | | 42000
Previous Employer 1 | Concentrix | Team Lead | 25-Dec-2019 | 39000
Previous Employer 2 | HSBC | Associate | 12.Jun-2014 | 25000

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

I have been a in Training and Quality Function.
Aware of quality basics
Call audits
Keep eye on smallest details
Process Improvement

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Inculcate feedback’s and showing improvements

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer care is following basic call flow
Great customer care is going na extra mile

What according to you makes you a good candidate for this position? | Understanding the process needs and how can we look towards improvement and be consistent
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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