Subject: Tech Support Candidate - Yamini Verma
From: Yamini Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 02:26:15 -0500

| | Tech Support Test

Name | Yamini Verma
E-mail | [email-masked]
Phone Number | (+91) 8851146248
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kundli
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | TCD associate | 8-11-2021 | 23600
Previous Employer 1 | Smile foundation | Customer care associate | 31-7-2021 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is

1. Open a new tab and check whether I can load other website like google.com.

2. If able to open other websites then clear the cache and get the current version of the page, refresh the page ine browser using the key combination Ctrl+ F5.

3. Access to the site is blocked: Clear the browsing cookies amd change IP address of the computer.

4 Firewall and antivirus: Check whether antivirus programs or firewall installed on the computer do not block access to www.ndtv.com.

5.Clear the DNS Cache on the computer and try to access the site again.

6. Along with some ads, site content can be blocked. Find and disable similar plugins for the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the bluetooth option
3. Turn on the Bluetooth
4. A list of available devices will appear on the screen.
5. If the speaker is not listed then long press the Bluetooth button on the speaker that make it discoverable- in most of the devices a button with Bluetooth symbol on it.
6. On the mobile phone select the speaker and when the device and speaker are connected, the device shows as connected.
Switch on the bluetooth on mobile phone

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards the customer and willingness to help them by empathizing and sympathizing  and providing correct information or resolution. Maintaining professional relationships with the customers by good communication, interpersonal and good listening skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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