Subject: Tech Support Candidate - Shaysta Qadir
From: Shaysta Qadir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 01:32:37 -0500

| | Tech Support Test

Name | Shaysta Qadir
E-mail | [email-masked]
Phone Number | (+91) 9622984418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Education department | Librarian | I am working | 20000
Previous Employer 1 | Pmkvy | Soft skill trainer | 08/02/2020 |
Previous Employer 2 | Education department | Management position | 29/02/2018 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ist I will check web address.

Make sure my internet connection is working normally. If my internet connection is unstable, then I will learn how to fix internet stability issues.

Then I will contact the website owner

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.

Touch and hold bluetooth

Tap pair new device. If you don't find pair new device, check under "Available devices" ort tap more. Refresh.

Tap the name of the bluetooth device you want to pair with your device.
Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | My communication and leadership skills make me a great candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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