Subject: Trainer Candidate - Arti Yadav
From: Arti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 01:12:27 -0500

| | Tech Support Test

Name | Arti Yadav
E-mail | [email-masked]
Phone Number | (79826) 20907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gautam Buddha Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center | process specialist | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

Need to audit ,review and maintain data of the chats to know the queries of the customers
Always resolve the queries from the roots to provide best result for the customers and provide them satisfactory and best quality result
Provide new ideas so that we could give best service to the customers

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Need to audit ,review and maintain data of the chats to know the queries of the customers
Always resolve the queries from the roots to provide best result for the customers and provide them satisfactory and best quality result
Provide new ideas so that we could give best service to the customers

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service when you resolve the query of the customer
But a great customer service agent provide resolution as well as maintain relation and assure the best assistance do the customer will not need to contact again for the same query

What according to you makes you a good candidate for this position? | customer service agent provide resolution as well as maintain relation and assure the best assistance do the customer will not need to contact again for the same query
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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