Subject: Trainer Candidate - Shivam Jain
From: Shivam Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 01:05:20 -0500

| | Tech Support Test

Name | Shivam Jain
E-mail | [email-masked]
Phone Number | (91) 8233557663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Manager | 30/09/2021 | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 7 Days
Please briefly describe your work experience specifically in Quality? | Holding 4 Years of experience in Quality team management and client handling. Completed 2 Six Sigma projects with revenue benefit for the organisation during the tenure.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There was once an issue related to compliance wherein we did not had data availability due to which back tracking the problem was getting very hard for us. It has impacted the site compliance for like more than 6 months and after several requests from client we secured the data post which we were able to share findings with stakeholders and prepared a casestudy to reconcile the headcount due to the spread of the non compliance in phase we secured the data since there was no other way to proove or identify the flaw.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Going beyond and try to always feel customer need to do something extra make a difference. Or else everyone follows the policies.
What according to you makes you a good candidate for this position? | Have good experience in both Quality team and client handling. Effecient in data analysis and project Management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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