Subject: French Language Test - MARCUS MARCUS
From: MARCUS MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 00:32:27 -0500

| | Foreign Language Screening Test

Name | MARCUS MARCUS    /  (91) 9667027348    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting the customer care department of our company. we are really sorry for any inconvenience encountered. Regarding your item we would like to inform you that we already forwarded it to the courier company for delivery the same day you made the purchase.

As per the courier company the delivery address you provided is wrong reason why
are unable to make the delivery.

What you have to do is to contact the courier company to provide a correct delivery
address and reschedule a new delivery date.

thank you again for contacting the customer care department of our company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for contacting the customer care department of our company. we really sorry for any inconvenience encountered.

we understood your concern and will forward it to the relevant department. Rest assure that they will get back to you as soon as possible with favorable answer by phone call or email.

Thank you again for contacting the customer care department of our company

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