Subject: Tech Support Candidate - Ritika Toppo
From: Ritika Toppo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Nov 2021 23:29:26 -0500

| | Tech Support Test

Name | Ritika Toppo
E-mail | [email-masked]
Phone Number | (+91) 9910155087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer service associate | 23rd June,2020 | 30,000
Previous Employer 1 | Teleperformance | Customer support Associate | 4th November,2019 | 24,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Restart my computer.
Step 2: Make sure that internet connection works.
Step 3: Check if the website is down for everybody or just me.
Step 4: Check with service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the Bluetooth in your mobile  and click the power button of the speaker as well.
Step 2: Search for speaker's name and pair with it.

What according to you makes you a good candidate for customer service or technical support job? | Good listening skills makes me a good candidate for customer service or technical support because it is really important to understand the customer's queries and giving them quick resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |