Subject: Daily performance summary for LiveSalesman team for Nov 14th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 14th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 14 | 0 | 6 | 23
Abu Sufian | 0 | 3 | 27 | 0 | 2 | 32
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 7 | 1 | 3 | 0 | 0 | 11
Syed Ataullah | 4 | 1 | 1 | 6 | 0 | 12
Amir Aziz | 1 | 2 | 9 | 0 | 2 | 14
Waseem Ahemad . Khan | 1 | 3 | 19 | 0 | 2 | 25
Ankit Kumar | 0 | 7 | 47 | 0 | 9 | 63
Jok Kuol | 0 | 1 | 24 | 0 | 1 | 26
Mohammad Faizan | 0 | 7 | 28 | 0 | 0 | 35
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 20 | 20
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 26 | 172 | 6 | 44 | 264

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Day of Delivery - Status | 8
| | Delayed Delivery (HH) | 3
| | Delivery Status | 30
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | Cancelation | 4
| | Delay collection | 1
| | Product issue | 1
| | Refund for Other reason | 4
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 10
Customer Services Total | | | 102
Mattress Related | Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 8
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 1
| | Payment Methods | 2
| | Store Availability | 3
| | Store Location | 3
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | Pricing | 5
| | Product Specification | 78
PreSales Total | | | 102
Grand Total | | | 213

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 0 | 0 | 0 | 0 | 0 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 8 | 6 | 4 | 1 | 2 | 8 | 29
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 1 | 1 | 3 | 8
Mohammed Ali | 0 | 1 | 0 | 1 | 0 | 1 | 3
Ankit Kumar | 19 | 3 | 0 | 2 | 2 | 4 | 30
RAMI KASSAM | 0 | 0 | 0 | 0 | 1 | 3 | 4
Abu Sufian | 9 | 1 | 1 | 2 | 3 | 1 | 17
Waseem Ahemad . Khan | 6 | 2 | 2 | 4 | 1 | 2 | 17
Amir Aziz | 1 | 0 | 0 | 0 | 1 | 0 | 2
Mohammad Faizan | 9 | 3 | 1 | 1 | 2 | 0 | 16
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 0 | 5
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 59 | 17 | 9 | 12 | 13 | 22 | 132

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 1 | 4
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 2 | 3
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 1 | 3
Murtaza Kutiyanawala | 2 | 2 | 1 | 2 | 4 | 1 | 12
Ankit Kumar | 3 | 0 | 0 | 0 | 1 | 0 | 4
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yousef Mutahar | 15 | 0 | 2 | 1 | 0 | 0 | 18
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 30 | 3 | 4 | 4 | 7 | 5 | 53

Please feel free to reach out for any further clarifications.