Subject: Tech Support Candidate - Vikas Kaushik
From: Vikas Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Nov 2021 04:54:08 -0500

| | Tech Support Test

Name | Vikas Kaushik
E-mail | [email-masked]
Phone Number | (110023) 9870320254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | N.I.B.M.T. Institute of Technology | Telecaller Executive | 2-9-2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get to face these kind of situation first I will refresh the page. If it doesn't work then I will check the the internet connectivity. is router working properly or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first we have to switch on the speaker. then we have  to turn on the bluetooth in our mobile then we have to find the name of the speaker in available pairing devices, after finding out the name of speaker we have to pair our mobile to the speaker

What according to you makes you a good candidate for customer service or technical support job?

first i have an experience to deal with the customer.. and second i am a good listener which is very important for this job. and second i behave very well with customers because sometimes customers are in very aggressive mood. so the counter aggression can make the situation worse.. so in that case calm behaviour always helps to tackle these kind of situations.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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