Subject: French Language Test - MARCUS MARCUS
From: MARCUS MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 06:59:47 -0500

| | Foreign Language Screening Test

Name | MARCUS MARCUS    /  (+91) 9667027348    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer;

thank you for contacting the customer care department of our company. we are sorry for any inconvenience you encountered. regarding your item we would like to let you know that it was forwarded to the courier the same day of the purchase for the delivery.

As per the courier your delivery address is wrong that is the reason until now they are unable to deliver your product. what you have to do is to contact the courier to provide a correct delivery address and reschedule a new delivery date with them.

thank you again for contacting the customer care department of our company;

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer;

Thank you for contacting the customer care department of our company. we are very sorry for any inconvience encountered.

We understood your concern and will forward it to the concerned department. Rest assure that they will get back to you as soon as possible with a favorable response by email or phone call.

Thank you again for contacting the customer care department of our company;

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