Subject: Tech Support Candidate - Ravi Shanker
From: Ravi Shanker <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:44:57 -0500

| | Tech Support Test

Name | Ravi Shanker
E-mail | [email-masked]
Phone Number | (+91) 8604389439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | QA infotech | Sr. System Engineer | 13/07/2020 | 35K
Previous Employer 2 | 3i Infotech | Team lead | 27/11/2019 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Confirm with our team that this site is allow to our user or not.
2. If site is allowed then check the network setting.
3. Open network setting and check the connectivity by setting.
4. Check DNS/DHCP setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On the bluetooth of both the device (speaker and mobile phone)
Add new device from the mobile.
Pair with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | Understand the users problem and provide a accurate solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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