Subject: Tech Support Candidate - Prince Sharma
From: Prince Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:39:01 -0500

| | Tech Support Test

Name | Prince Sharma
E-mail | [email-masked]
Phone Number | (011) 9953498384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Great Champ Technology pvt ltd. | Associate | | 32k
Previous Employer 1 | Ienergizer | Associate | 2019 | 17k
Previous Employer 2 | Tech Mahindra | Associate | 2018 | 11k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection then I try once. If issue still there I click on advanced on error page and then numbers or url aadress even then if nothing happens then I restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Switch ON Bluetooth of Speaker
Switch ON phone's bluetooth
Scan / search device
Accept it on phone once found
Enjoy the music

What according to you makes you a good candidate for customer service or technical support job? | I have learned many things in my 3+ yrs tenure in customer support. Now, I am capable to handle any kind of customer. I remain calm and humble while helping them. Make them understand very clearly about the issue and provide the resolution within time. I am very dedicated towards my work and always tried to do out of the box.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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