Subject: Tech Support Candidate - Ankita Goyal
From: Ankita Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 02:27:09 -0500

| | Tech Support Test

Name | Ankita Goyal
E-mail | [email-masked]
Phone Number | (91) 8750082998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Geeta Colony, East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Quality analyst | 31 March, 2021 | 30k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I'll check my internet connection.
2) I'll refresh the window.
3) l'll open a new tab.
4) Then I'll open the website.
5) If any pop up comes then I'll check on it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) I'll pair a Bluetooth accessory
2) Then I'll swipe down from the top of the screen and will Touch and hold Bluetooth .
4) Then I'll tap Pair new device.
5) Then I'll tap the name of the Bluetooth device that I  want to pair with my mobile.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The candidate must be polite, humble and patient while handling a customer. And I've 6 years of experience of customer service so I can use my experience to guide my team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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