Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 00:26:10 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (226005) 9695326599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SS financial services Lucknow | Back office assistant | 15/11/2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I suggest him to troubleshoot after that the problem is not fixed than I suggest him to try to open a website on any other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open a Bluetooth on mobile phone
Then open a Bluetooth on speaker
After that the pairing is done between these devices the sound comes called connected
That means both the devices are connected to each other.

What according to you makes you a good candidate for customer service or technical support job?

Because I have a problem solving nature
Make sure to give accurate solution to the customers
Be a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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