Subject: Tech Support Candidate - Mohammed Alhamzi
From: Mohammed Alhamzi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 23:47:32 -0500

| | Tech Support Test

Name | Mohammed Alhamzi
E-mail | [email-masked]
Phone Number | (+91) 8074918735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Amazon | Customer service support (Online) | 30/06/2020 | 39,000
Previous Employer 2 | SVCET | Administration office | 18/07/2021 | 29,000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here I list in steps what I would do if I have a connection issue with the internet.

1. I can go the network section in setting and see how much is the input & output bandwidth, or log in to the router IP address and check the status of the connectivity.
2. I can check other well known site like www.landmarkgroup.com.

3. I can try to  check the adapter that if  i am using a cable.

4. I can also re-start the browser or use another browser to check if it is going to work again

5. If that did not work and can try to Automatically troubleshoot the issue.

6. I would also try to re-start the PC/Laptop. and in many cases it may work.

7. If can also check to connect another network and check if i find connectivity or not.

8. I would also re-start the router and see if that going to work.

9. Otherwise I will have to call the Customer Service and they will definitely going to help me regarding that

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here is what i would do if I want to connect a Speaker to my phone or PC.

First of all I will have to turn on the Speaker.Next, I press the activating button on Speaker to Turn on the Bluetooth.. In the same time I press the option " Search for new devices" on my phone/PC.

Once I see the Speaker name on the list I press connect. It may ask me for a COD which is specified in the Speaker Manual.

Finally it get connected and I enjoy Listening to Music:)

What according to you makes you a good candidate for customer service or technical support job?

From my previous experience with Amazon, I worked extensively in order to develop the necessary and specific skills which allowed me to handle the work easily and prove myself to the company.I believe that I am an organized person, which makes me do my job in a quick manner and make me a great choice to manage an executive calendar, I am extremely personable, so I feel confident handling phone chat and email correspondence. I am also very adaptable. If the executive has a sudden change of plans, I will quickly and confidently handle all the updates to their schedule."

I feel that i am well-qualified candidate for your job as I love doing what I do which is giving service and help other, and sometimes that overcome my own responsibility towards myself. My work is clear no matter where I work,and not only in job bases but also with my daily tasks and duties.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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