Subject: Daily performance summary for LiveSalesman team for Nov 12th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Nov 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 12th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 4 | 0 | 1 | 5
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 3 | 14 | 0 | 1 | 18
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 5 | 5
Amir Aziz | 8 | 0 | 1 | 7 | 0 | 16
Ankit Kumar | 0 | 2 | 24 | 0 | 6 | 32
Hasan Nour | 0 | 3 | 3 | 0 | 0 | 6
Mohammad Faizan | 0 | 10 | 24 | 0 | 0 | 34
Abu Sufian | 0 | 0 | 13 | 0 | 8 | 21
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 18 | 83 | 7 | 21 | 139

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 5
| | Delayed Delivery (HH) | 2
| | Delivery Status | 10
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 5
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 6
Customer Services Total | | | 41
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 4
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 8
| | Store Location | 5
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 62
PreSales Total | | | 87
Grand Total | | | 130

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 3 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 8 | 4 | 0 | 0 | 0 | 0 | 12

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 13 | 5 | 0 | 3 | 1 | 7 | 29
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 2 | 0 | 2 | 3 | 10
Ankit Kumar | 4 | 1 | 4 | 0 | 1 | 3 | 13
RAMI KASSAM | 0 | 0 | 0 | 0 | 1 | 4 | 5
Abu Sufian | 1 | 2 | 2 | 2 | 3 | 2 | 12
Waseem Ahemad . Khan | 3 | 3 | 2 | 5 | 0 | 1 | 14
Amir Aziz | 1 | 0 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 3 | 0 | 0 | 1 | 0 | 0 | 4
Mohammad Faizan | 12 | 1 | 0 | 2 | 0 | 0 | 15
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 39 | 13 | 10 | 14 | 9 | 20 | 105

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 2 | 0 | 1 | 5
Murtaza Kutiyanawala | 2 | 1 | 2 | 4 | 0 | 3 | 12
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Ankit Kumar | 3 | 0 | 0 | 0 | 2 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yousef Mutahar | 3 | 3 | 1 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 18 | 5 | 4 | 8 | 2 | 5 | 42

Please feel free to reach out for any further clarifications.