Subject: Tech Support Candidate - Sami Ullah Shaikh
From: Sami Ullah Shaikh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:52:59 -0500

| | Tech Support Test

Name | Sami Ullah Shaikh
E-mail | [email-masked]
Phone Number | (88175) 61435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | CCE | | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get such type of error then first of all I am going to start from checking mu internet and then I am going to click on the network setting of my computer. I will try connecting with a different source of internet and at the same time I am going to clear cache, history and cookies of my web browser. I will also make sure that there is no blockage from my antivirus on the site I am trying to get access. I think these steps will be enough to figure out the problem and process further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Click on the settings app.
2. Navigate to connected devices, and turn on the Bluetooth toggle switch, if it’s not enabled.
3. Select Bluetooth to view the options.
4. Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I have skills such as multitasking and computer knowledge along with customer handling skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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