Subject: Tech Support Candidate - Vinayak Kapoor
From: Vinayak Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 13:02:30 -0500

| | Tech Support Test

Name | Vinayak Kapoor
E-mail | [email-masked]
Phone Number | (+91) 9873988787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Boxbrownie.com | Customer service executive | Present | 38000
Previous Employer 1 | Exl service | Customer service executive | 18/10/2021 |
Previous Employer 2 | Serco | Sr. Customer care executive | 3/08/2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the error code. If the error code is not related to network then I will go to the settings of my browser & clear the cache & cookies of the browser.

Additionally, I will try to switch my connected network & retry.

I can also try to change the browser that I am using in order to see if the error is caused by the browser. We can also check for outages on search engines like google for this website.

Other than this, we can also try using other extensions of the website such as www.ndtv.in, www.ndtv.co.in, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps:

1. Check that the speaker is in pairing mode which is mostly done by long pressing the bluetooth button.

2. Open the bluetooth settings on your mobile phone.

3. Select the device name & click on pair.

4. Let the devices pair by entering the 4 digit pin which is generally printed in the manual.

What according to you makes you a good candidate for customer service or technical support job?

The candidates who are technically sound & are logical thinkers are the best.

The candidate should have attention to details.

They should have a brief idea on how devices work & what errors are generally made by the end customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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