Subject: Tech Support Candidate - Faraz Uddin
From: Faraz Uddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 12:59:20 -0500

| | Tech Support Test

Name | Faraz Uddin
E-mail | [email-masked]
Phone Number | (91) 9997147025
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ust global | Network operation associate | 4 june | 10891
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the typing of website DNS NAME and detect to error..After that check to the IP ADDRESS OF THAT ERROR.After that where i got the error identify the error and correct the same.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First On the Mobile handset.After that on the bluetooth icon on the mobile and paired to the device.After that we can use through calling through bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service should be Technical sound,quite,calm,composed.A good candidate for customer service should me quick learner and ability to anaylsze fault and customer queries and handle to high pressure enviroment.A person should be give solution to customer with in time bond solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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