Subject: Tech Support Candidate - Saman Aqdas
From: Saman Aqdas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 12:13:40 -0500

| | Tech Support Test

Name | Saman Aqdas
E-mail | [email-masked]
Phone Number | (91) 9897893301
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | J.T.Medical college | Astt. Admin | | 14080
Previous Employer 1 | DUMC | Clerk cum computer oprtr | 31-3-13 | 9000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all have to check internet connection. Such as Searching any item through browser if result is positive. Then check the website sever connectivity as site is down or just me in browser. Site can be down otherwise has to troubleshoot the internet connection. Restarting the system can be another helpful option.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth both device. Search bluetooth name with phone. Finding correct device name and pair the speaker with phone.
What according to you makes you a good candidate for customer service or technical support job? | Soft spoken, good listener, positive attitude for problem solution. Make friendly communication with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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