Subject: Tech Support Candidate - Rohit Rathi
From: Rohit Rathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 11:37:36 -0500

| | Tech Support Test

Name | Rohit Rathi
E-mail | [email-masked]
Phone Number | (91) 9462475616
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bikaner
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | IT Analyst | NA | 50000
Previous Employer 1 | NA | NA | NA | NS
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Perform browser cleanup from settings
Check network connection if necessary

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on speaker and phone
Pair the speaker with mobile in Bluetooth settings in mobile

What according to you makes you a good candidate for customer service or technical support job? | I understand the value of customer service which gets impacted by technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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