Subject: Tech Support Candidate - Rohit Makkar
From: Rohit Makkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:51:41 -0500

| | Tech Support Test

Name | Rohit Makkar
E-mail | [email-masked]
Phone Number | (91) 7827655220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Loyalty fox | Senior executibr | 02/11/2031 | 31,400
Previous Employer 1 | Vfs global services | Senior travel consultant | March 2020 |
Previous Employer 2 | Onkar infotech | Senior operations executive | March 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to a website on a different device or network
Try visiting the website in incongnito mode or secret mode
Restart your system or tab

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the bluetooth option
Turn on bluetooth
A list of available device will appear
If you speaker is not listed press the button on your speaker

What according to you makes you a good candidate for customer service or technical support job?

My experience makes me good candidate for customer service profile or in technical support job.

I have worked with many organizations in customer service role.. Even I don't have much experience in technical profile but I am confident about it if I got trained for that will be able to do it easily.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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