Subject: Tech Support Candidate - Trisha shukla Trisha
From: Trisha shukla Trisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:48:15 -0500

| | Tech Support Test

Name | Trisha shukla Trisha
E-mail | [email-masked]
Phone Number | (91) 7722834913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Saraswati enterprises | Sale's executive | 6/8/2018 | 10,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

According to the error problem.

1) Network issue - I will find a suitable place with network .

2) refresh - I will refresh the website.

3) instructions - it will most probably provide the problem wich might be causing problem and
Instructions for solving It . I will follow those instructions.

( If nothing works I will take the help of any senior or ask Google baba for solution!!)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

List for connecting a bluetooth to a speaker is as follows:-

1) slide bar - open the slide bar

2) bluetooth icon - search the bluetooth icon ( it will look like a vertical ribbon )

3)  If not found please look for it in setting's or edit option

4) open - press the icon for a few seconds or click the downward arrow .

5) connecting - search the available devices for relevant network.

6) Now press the devices name until it shows connected successfully

What according to you makes you a good candidate for customer service or technical support job?

1) I am a people's person meaning i am good in dealing with customer's
2) I am proficient in both English and Hindi in all
Formats
3) I like learning new things meaning i will improve according to the requirements by learning it
4) I am good at solving problem and helpful by nature

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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