Subject: Tech Support Candidate - Sidhant Sood
From: Sidhant Sood <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:39:28 -0500

| | Tech Support Test

Name | Sidhant Sood
E-mail | [email-masked]
Phone Number | (+91) 9079594907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 7 Dwarka, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Virtual Customer Support | 12 Nov, 2021 | 30000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I would try reloading the page,
Then try to clear cache, and cookies of the browser
Then check for the internet troubleshooting wizard present in windows
Then try restarting the modem, and check if none of my other devices have an internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the settings of the phone, search for bluetooth there and turn bluetooth on. Now take the speaker, switvh it on and put it on pairing mode, then select the correct device in phone by searching for the new devices, and generally after this a speaker is connected
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener, I can recognise the exact problems customer are having, even if there are telling stories around it. Quick problem solving skills also help me a lot
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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