Subject: Tech Support Candidate - VINAY PRATAP
From: VINAY PRATAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:38:42 -0500

| | Tech Support Test

Name | VINAY PRATAP
E-mail | [email-masked]
Phone Number | (91) 9899937823
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD(DELHI NCR)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GLOBAL GROWTH ARREVIO PVT LTD | CUSTOMER SERVICE EXECUTIVE | | 18.5K
Previous Employer 1 | ELI INDIA PVT LTD | CUSTOMER CARE EXECUTIVE | 30/06/2021 | 15K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

FIRSTLY I WILL CLOSE ALL THE TABS OPENED ON COMPUTER
SECOND THING JUST AFTER THAT I WILL REFRESH THE WINDOW.IF IT DOESNT WORK I WILL REBOOT IT.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. GO TO SETTINGS.
2.TAP THE BLUETOOTH OPTIONS.
3.TURN ON BLUETOOTH.
4. CHOOSE THE SPEAKER NAME FROM THE LIST APPEAR.
5.CONNECT IT.

What according to you makes you a good candidate for customer service or technical support job? | WHAT EVER THE SITUATION IS I GIVE MY 100% TO OVERCOME IT AND SOLVE IT .EVEN I GIVE A TRY FOR THE THINGS WHICH BECAME COMPLICATED .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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