Subject: Tech Support Candidate - Ishant Kumar
From: Ishant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 10:29:25 -0500

| | Tech Support Test

Name | Ishant Kumar
E-mail | [email-masked]
Phone Number | (91) 9910294007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd | Specialist | Oct 2020 |
Previous Employer 1 | Quattro Global Service Pvt Ltd | Solutions Engineer | March 2016 |
Previous Employer 2 | TLC | Senior Solutions Engineer | Nov 2014 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially check my internet connection.
1. Open the same site on a different browser.
2. If opens means the issue is with the browser.
3. If doesn't open then Try to open a different site.
4. If that opens means some issue with the browser or with the site itself.
5. Ping the site, if getting response means issue with the browser.
6. Check the cookies and can reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure that the bluetooth over the phone and speaker is switch on.
2. On mobile search for the speaker name.
3. Once appear then click on connect.
4. Click on Pair the device.
5. Connected.

What according to you makes you a good candidate for customer service or technical support job?

I don't have a feature of ruling the people which makes me their colleague not a boss.

Always think about the growth of the company, whatever the challenge comes.

I'm an immediate joiner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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