Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 12 Nov 2021 05:37:03 -0700 (MST)

Hi Harsh, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R2BDF32FN3 (Harsh) : Chat was handled well and as per the process guidelines however for customers sometimes we need to go out of way and think out of the box, so here you could have googled and information was available online : innsbruck weather in june and july (Google search) to look for the information. 
Chat ID: R2DDFAP6OC (Harsh) : Chat was handled well however you could give the link :https://jaywaytravel.com/blog/forever-flexible-booking where it is mentioned 
about " Freedom to travel" and the details in that section.Please refer to this if any future customer/traveller looks for this kind of information. 
Chat ID: R2FDKIRNBM (Harsh) : The responses were good however it did not answer customer's direct question which was the reason she rated the chat and commented 
as well. Need to give positive answer like " Masks in all indoor public places is a requirement due to present situation (Covid-19) however it is country specific and our travel expert would be able to give you a detailed information on this based on the locations that you are looking to visit" 
Best Regards, 

Thanks 
Amit