Subject: Tech Support Candidate - Sirjan Kaur
From: Sirjan Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 01:15:04 -0500

| | Tech Support Test

Name | Sirjan Kaur
E-mail | [email-masked]
Phone Number | (91) 9718303958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jangpura,bhogal new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have!
2 Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.Make sure search results load properly.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.3 Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".On the site, type in the website address you're having problems reaching, then then push Enter or Return.Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put the speaker in pairing mode
Switch on the speaker and long press the Bluetooth button on the device. By pressing the button, your Bluetooth speaker will enter the pairing mode and will be discoverable to other devices
.Step 2: Switch on Bluetooth on mobile phone
Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option. Scroll down to the other devices section under Bluetooth settings. Make sure your phone is in discoverable mode as well. Under ‘other devices’ select the speaker you want to pair and click on it. Both the speaker and phone are in pairing mode right now. Once pairing is completed, both the devices will be connected.
Step 3: Wait for the phone to connect
Once the phone is connected, you would be able to play music or audio with the speaker. You can repeat the same procedure to connect devices other than a mobile phone.
Step 4: Play Music
Once you are connected, play the music you like or use it as you want.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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