Subject: Tech Support Candidate - Devyani Porida
From: Devyani Porida <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 00:20:24 -0500

| | Tech Support Test

Name | Devyani Porida
E-mail | [email-masked]
Phone Number | (201301) 8130792212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 137
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Data flow | Data associate | Jan 2019 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Go to Network and sharing center and open it.
2. You will found Network options or else click to show all control panel items.
3.find network interface and click properties than double click under properties ipv4.
4.use the following dns server address than hit ok button.
5.if the website still not opening delete some temporary files, history, cache,cookies from browser. Than check the host file.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the speaker
Press power to turn on it
On mobile device, turn bluetooth on
If speaker is in discoverable mode, go back into connecting device.

What according to you makes you a good candidate for customer service or technical support job? | To assure them that you are helping them by all efforts u can make ny anything and trying your best to solve it
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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