Subject: Daily performance summary for LiveSalesman team for Nov 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 0 | 1 | 0 | 2 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 24 | 0 | 6 | 32
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 3 | 12 | 0 | 0 | 17
Yousef Mutahar | 0 | 0 | 0 | 0 | 8 | 8
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 5 | 0 | 6 | 0 | 4 | 15
Jok Kuol | 0 | 7 | 41 | 0 | 0 | 48
Mohammad Faizan | 0 | 2 | 4 | 0 | 0 | 6
Waseem Ahemad . Khan | 0 | 3 | 13 | 0 | 3 | 19
Amir Aziz | 0 | 0 | 6 | 11 | 1 | 18
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 15 | 107 | 11 | 26 | 168

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 9
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 22
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return Request Initiation | 9
Customer Services Total | | | 59
Live Sales | Pre-Sale | Help in completing the order | 1
| | Help placing new order | 1
| | Live assist | 3
Live Sales Total | | | 5
Mattress Related Total | | | 2
No Answer Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 2
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 7
| Other Enquiry | (blank) | 3
| | Offers | 5
| | Payment Methods | 3
| | Store Availability | 5
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Combo | 1
| | Pricing | 2
| | Product Specification | 44
PreSales Total | | | 77
Grand Total | | | 144

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 1 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 9 | 1 | 0 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 16 | 1 | 1 | 3 | 2 | 5 | 28
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 2 | 1 | 1 | 3 | 11
Ankit Kumar | 3 | 6 | 0 | 2 | 0 | 3 | 14
RAMI KASSAM | 0 | 0 | 0 | 0 | 2 | 4 | 6
Abu Sufian | 4 | 2 | 3 | 3 | 1 | 2 | 15
Waseem Ahemad . Khan | 7 | 3 | 1 | 4 | 0 | 1 | 16
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammad Faizan | 6 | 0 | 2 | 2 | 0 | 0 | 10
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 14 | 10 | 17 | 6 | 18 | 104

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 2 | 0 | 1 | 5
Murtaza Kutiyanawala | 3 | 0 | 2 | 4 | 0 | 3 | 12
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 1 | 0 | 0 | 2 | 1 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 1 | 0 | 3
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yousef Mutahar | 7 | 1 | 0 | 0 | 0 | 0 | 8
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 3 | 2 | 9 | 2 | 5 | 40

Please feel free to reach out for any further clarifications.