Subject: Tech Support Candidate - Sweta Kumari
From: Sweta Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 08:42:58 -0500

| | Tech Support Test

Name | Sweta Kumari
E-mail | [email-masked]
Phone Number | (821112) 9162911941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sasaram
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will try to refresh the page to load .If not happened again.
Then I will take notes about the error messages.will write down as much information as possible.
After that I will check the cables internet connection.
Will restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on bluetooth speaker and by putting it in pairing mode
Second by swiping down from the top with two fingers on your android device
Third by tapping and holding the bluetooth icon
Fourth tapping and pairing new device
Fifth tapping and naming the bluetooth speaker in the Bluetooth setting

What according to you makes you a good candidate for customer service or technical support job?

Best practices like valuing customers time
Having a pleasant attitude
Providing knowledgeable and resourceful resources

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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