Subject: Tech Support Candidate - Shivani Tomar
From: Shivani Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 08:16:04 -0500

| | Tech Support Test

Name | Shivani Tomar
E-mail | [email-masked]
Phone Number | (91) 9165308766
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Software development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Ns | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will refresh the system, even this does not fix the problem, then I will take the help of senior
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings in your phone then jump to the Bluetooth options then Search Bluetooth device, Look in that where our device is coming, connect the same, There will be an option of mobile  Bluetooth pair, connect on it

What according to you makes you a good candidate for customer service or technical support job?

Understanding ability
Good Communication skills
Good Problem solving skills
Good Technical skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |