Subject: Tech Support Candidate - Ankit Yadav
From: Ankit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 00:46:26 -0500

| | Tech Support Test

Name | Ankit Yadav
E-mail | [email-masked]
Phone Number | (110042) 7701901864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony | Technical support | 15 November | 17000
Previous Employer 1 | Bright star Electric | Junior engineer | 5octuber | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 I will check the internet connectivity.
2 The I check the website is senore or not as per policy.
3 If everything is fine so I will guide clear cashe.
4 If the problem still persist I will contect the network ing team for the same issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 select the speaker at bluetooth mode.
2 On the blutooth on your phone
3 Select the same Bluetooth device.
4 Pair the device from Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | My experience make me the perfect candidate for the technical support profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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