Subject: Assigned to Group - Members overriding non scheduled period. Statistics and data for Virtual On Demand
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 11 Nov 2021 05:37:48 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Members overriding non scheduled period. Statistics and data for Virtual On Demand We have recently set up and scheduled our new kiosk.   While we are not new to the Virtual content and scheduling in general we have a couple of questions surrounding overriding of scheduling by members and also how to access statistics and reporting.      Ie. in the past we have been able to access our reporting for what is being played on demand and when to help up with our statistics in reporting and future planning.   Is there a feature in LMOD that provides these statistics monthly, weekly, annually or when required?      We also had a situation this week that looked like this.   We offer a 24/7 member only access to our "on Demand" virtual classes as we always have co existing with out live and scheduled classes.      Within the LM kiosk I have scheduled the On Demand sections to be back to back with a window of time around 1 hour blocked out with no additional access prior to a live or scheduled class... meaning access could occur prior to this but leave at least a 15 minute window before the live or scheduled class from transition.   This week however we have a member who overrode this and provided conflict to live instructor and members when he was part way through his virtual session and they required to access the studio and space.      If On Demand is not offered how has this member overridden and played a class during this time?      Please contact via phone or email to support with these issues.      kind Regards,      Sarah   Group Fitness Team Leader at Eaton Recreation Centre.  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4983