Subject: Daily performance summary for LiveSalesman team for Nov 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Nov 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Nov 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 6 | 9 | 0 | 4 | 19
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 12 | 0 | 7 | 23
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 16 | 16
Ankit Kumar | 5 | 2 | 26 | 0 | 3 | 36
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 13 | 42 | 0 | 6 | 61
Mohammad Faizan | 0 | 6 | 17 | 0 | 0 | 23
Syed Ataullah | 0 | 2 | 2 | 1 | 0 | 5
Waseem Ahemad . Khan | 0 | 2 | 16 | 0 | 0 | 18
Amir Aziz | 0 | 0 | 1 | 5 | 2 | 8
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 33 | 125 | 6 | 39 | 210

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 11
| | Delayed Delivery (HH) | 2
| | Delivery Status | 21
| | Missing items\parts | 2
| | Partial Delivery | 3
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return item not received | 4
| | Return Request Initiation | 13
Customer Services Total | | | 113
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Live assist | 1
Live Sales Total | | | 2
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Store Availability | 4
| | Store Location | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Combo | 2
| | Pricing | 2
| | Product Specification | 43
PreSales Total | | | 63
Grand Total | | | 184

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 7 | 0 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 15 | 0 | 2 | 3 | 2 | 6 | 28
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 1 | 3 | 9
Ankit Kumar | 5 | 3 | 1 | 1 | 0 | 4 | 14
RAMI KASSAM | 0 | 0 | 0 | 2 | 2 | 3 | 7
Abu Sufian | 5 | 2 | 2 | 4 | 0 | 2 | 15
Waseem Ahemad . Khan | 7 | 2 | 3 | 2 | 0 | 1 | 15
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammad Faizan | 5 | 1 | 2 | 1 | 0 | 0 | 9
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 9 | 11 | 16 | 5 | 19 | 101

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 1 | 1 | 0 | 1 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 0 | 1 | 6
Murtaza Kutiyanawala | 2 | 2 | 0 | 4 | 1 | 2 | 11
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 2 | 1 | 0 | 4
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Yousef Mutahar | 7 | 2 | 0 | 0 | 0 | 0 | 9
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 22 | 5 | 2 | 8 | 3 | 4 | 44

Please feel free to reach out for any further clarifications.