Subject: Tech Support Candidate - Shubham Mehra
From: Shubham Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 22:01:23 -0500

| | Tech Support Test

Name | Shubham Mehra
E-mail | [email-masked]
Phone Number | (+91) 8755506142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | InterGlobe Aviation Ltd | Associate JTO | | 8000
Previous Employer 1 | WhiteHat Jr | Manager Sales | 22/03/21 | 42000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether my internet is working properly by trying opening same website on other device like phone.
2. If it is not working I will try reconnecting to my router and also try restarting router and try again. If still not resolved I'll contact my network provider.
3. If my internet is working but the site wouldn't open on my computer only, I will try reconnecting to the internet, try opening some heavy website to check the connectivity, try on some other browser. If all that doesn't work, I will restart my system and try again.
4. If even after restarting I'm facing the same issue I'll contacting my customer service to get help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on phone
2. Turn on speaker
3. Open Bluetooth settings by pressing and holding Bluetooth icon on notification tray or going to settings.
4. Find the name of your speaker and try pairing with it
5. If paired successfully your speaker will notify

What according to you makes you a good candidate for customer service or technical support job?

1. Technical knowledge
2. Humble and supportive
3. Calm and collected so that he/she can understand problem even when the customer is panicking
4. Communication skills
5. Thinking quick on his/her feet

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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