Subject: Tech Support Candidate - Vinod Vasupalli
From: Vinod Vasupalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 21:18:15 -0500

| | Tech Support Test

Name | Vinod Vasupalli
E-mail | [email-masked]
Phone Number | (+91) 9032883201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Visakhapatnam, Andhra Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Advisor | NA | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will be checking the internet connection is stable or not. If stable, then I will check the browser cookies and cache and permissions. With this it would be working fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just have to turn on bluetooth button in the mobile click the pair button on the speaker  and then the device will appear on the screen and we just have to click on it to pair
What according to you makes you a good candidate for customer service or technical support job? | I have excellent communication skills and preferred level of handling customer querys or expertise level of verifying customer data or documents
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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