Subject: Tech Support Candidate - Subham Patra
From: Subham Patra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 13:05:26 -0500

| | Tech Support Test

Name | Subham Patra
E-mail | [email-masked]
Phone Number | (91) 9002477681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | West Bengal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ekeeda private | Business development executive | 10.11.2021 | 30000
Previous Employer 1 | Lomos Enterprises | Sales Team Lead | 5.10.2021 | 27500
Previous Employer 2 | Byju's | Business development executive | 15.04.2021 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I would check the connection.
Then I would check another browser or incognito window in the system.
Then finally I would ensure that the cookies are enabled and I would clear cache and try again.
The last option would be to restart the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a bluetooth speaker to my mobile will be-
Step-1 -- Turn on the speaker
Step-2 -- Go to the setting in the phone
Step-3 -- Search the bluetooth devices
Step-4 -- Select the required device
Step-5 -- Click the pair option and give the required permissions.

What according to you makes you a good candidate for customer service or technical support job?

I think a good candidate for customer service or technical support job would be the person who would have a proper required knowledge.
He/she needs to understand the problem of the customer clearly and according to that it is needed to give the solution.
It is also mandatory to remain calm because if any customer is angry, then it is required to understand that the customer has faced some problem and that's why the customer is angry and as a technical support executive , our job is to solve that problem at any cost.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |