Subject: Tech Support Candidate - kishan singh
From: kishan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 10 Nov 2021 12:25:56 -0500

| | Tech Support Test

Name | kishan singh
E-mail | [email-masked]
Phone Number | (91) 9650344906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | telus international | technical support agent | august 2021 | 27000
Previous Employer 2 | pine collection | customer care | june 2020 | 12000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly I'll check my internet is working or not. if it is working and still the site is not working so I'll change my browser to check the website is working on a different browser or not if it is working so we will clear all cookies and caches from the previous browser. and then we will check the site is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) open the setting in your phone and then click on Bluetooth.
(2) and turn on Bluetooth.
(3) turn of Bluetooth speaker.
(4) find the name of the Bluetooth speaker on your phone.
(5) click on that name and it will pair automatically

What according to you makes you a good candidate for customer service or technical support job? | I have good technical knowledge of the internet, router, modem, windows, ms office,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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